Policies

TERMS AND CONDITIONS

Welcome to The ReUp Studio web site (“the Site,” “we,” “us,” or “our”). By using this site, you agree to follow and be bound by the following Terms below.
Additionally The ReUp Studio reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

DESCRIPTION OF SERVICE:

The ReUp Studio is a retailer of designer-quality goods offered at a great value to the consumer. Membership allows customers to purchase our designs and products.

USAGE RESTRICTIONS:

All of the content that appears on the The ReUp Studio website, including all visuals, text, audio, and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by the Site. Content of the website is intended solely for personal, noncommercial use by the users of our Site.

MEMBERSHIP ELIGIBILITY:

Membership for The ReUp Studio is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the Site systems. Members agree to all terms of service and must only apply for membership if eligible.

NOTICE:

The ReUp Studio may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications, and more using the contact information you have provided to us.

PRICING POLICY:

At The ReUp Studio, we are committed to providing our customers with great quality products at low prices. Our products are sold online and through retail. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, colour, size, shape, and look may occur. If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance.
Returns and Exchanges may not be available on customised products or orders.

Customised orders may taken 15 days to dispatch.

RETURNS POLICY:

If you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of receipt to the following address : 9th Floor, City Square, next to Zenith Complex, Shivajinagar, Pune-411005. We will be more than happy to offer you an exchange (based on available sizes) and if applicable offer you store credits for shopping further on the website, provide that the products are returned complete, in perfect condition, unused, and with the original packaging. We do not offer returns facility for any of the customized pieces.

Also, note that the orders placed on stationery and accessories are not returnable or refundable once the piece has been received by the client.

Returns/Exchange not applicable on Discounted Merchandise.

SITE USE:

You cannot access or use the The ReUp Studio website for any illegal or unauthorised purpose. Also, you agree that no comments or other user submissions submitted by you to the The ReUp Studio website will violate any right of any third party, including copyright, trademark, privacy, or other personal rights. You are and shall remain solely responsible for the content of any comments you make.

INDEMNITY:

By use of this Site, you agree to indemnify and hold The ReUp Studio(and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages, and costs, resulting from any violation of these terms of service or any activity related to your account.

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.

The Information We Collect:

Your Email:
You don't like spam. We don't like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt-out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.

Your Personal Information:
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

Anonymous Information:
We collect non-personal information from you, including your browser type, the URL of the previous website you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify individual users, to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

CONSENT:

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY:

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES:
Like almost all e-commerce websites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major websites. We feel that the use of 3rd party services such as this improves your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences

QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at thereupstudio@gmail.com